We respect your privacy and this policy explains how we collect and treat any information you give us.
Why we value your privacy
We value your privacy highly and will keep your information safe. We will never use your personal information for any other reason than why you gave it.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can respond to your enquiry.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit.
We ask for your account and contact information when you buy something from us.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number, if you’ve given permission.
- When you buy something from us, we will store your name, email address, phone number, and a delivery address.
- All purchases are processed by WooCommerce, our ecommerce platform and we never have access to your credit card information.
Information we collect automatically and how it is used
- Via Google Analytics: this system uses cookies to collect anonymous IP data for monitoring visitor behaviour patterns on our site.
- Via website security software: this software keeps our website safe from hacking attempts by processing anonymous IP data.
Where we store your information
When you contact us by email or through our website, we store your information to be able to contact you back. If you buy something, your information is stored in WooCommerce, our ecommerce platform. We chose these systems partly for their standards of security.
Who has access to information about you
When we store information in our own systems, only the people who need it have access.
Cookies
What are cookies?
A cookie is a small file – it’s saved onto your computer or other device when you visit our website.
Cookies store small pieces of information. For example – they will remember you’ve visited our site or performed a certain action.
A cookie might also store information so you don’t have to keep entering it in a form.
Cookies also let us know which pages of our site you visited; they help us develop our information and services.
Persistent cookies – these stay valid, and will work until their expiry date (unless you delete them before they expire).
Session cookies – these expire when you close your web browser.
How to disable cookies
You can disable and remove the cookies if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using and what version you have. You can usually find this out by opening the browser, then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using.
To manage your cookies, refer to your browser’s help section or visit the about cookies website.
Remember, if you amend your cookie settings, your browsing experience may change for the worse. For example, if you have set preferences on a website – such as your location for local news or weather forecasts – it will no longer remember these.